Frequently Asked Questions
Find quick answers or ask us directly — we’re here to help.
Domestic (USA): 7–14 business days once your order ships.
Caribbean/International: typically 4–6 weeks depending on customs and carrier routes.
We’ll email you tracking as soon as your order is in transit.
Most custom builds take 4–6 weeks for production before shipping. You’ll receive updates at each milestone.
Yes. Share your year, make, model, trim and any suspension changes, and our team will verify recommended sizes and offsets before you buy.
In most cases, yes. We support standard TPMS compatibility. Let us know if you need new sensors or a re-learn guide for your vehicle.
ProLine Network is our B2B program for auto shops, dealers, and resellers. Members get wholesale pricing, bulk order options, and priority tech support.
Submit your business info (legal name, website or social, and tax/resale documentation). Once approved, you’ll receive login details for our ProLine ordering portal.
Personalized coordination for sourcing, installs, pickup/drop-off, mobile options (where available), and ongoing vehicle upgrade planning.
Tell us your vehicle and goal, and we’ll quote a concierge package based on scope and location. We then schedule the most convenient window for you.
We do not offer refunds — exchanges only. Please review our full policy on the Policies page before purchasing.
Manufacturer warranties may apply to structural defects and finishes. Coverage varies by brand and use; contact us with your order number for specifics.
We accept Zelle, ACH, and debit/credit cards (a small transaction fee may apply to cards).
Ask about our split-payment options for custom builds. Approval and terms depend on order type and vendor program availability.
Yes—through our network we offer mounting/balancing and, in select areas, mobile installs. We’ll coordinate the best option for your schedule.
Yes. International shipments typically take 4–6 weeks. Customs, duties, and local taxes are the customer’s responsibility.
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